WARRANTY FOR MONITORS, PRINTERS, NETWORK & NOTEBOOKS Please note that most of the above listed items carries a manufacturer warranty. Please check warranty card, product manual of item or manufacturer web site for warranty details. Please understand that because SECA is not an authorised service centre, we are unable to perform warranty on those items. We still have to send items back to manufacturer. It is therefore quicker for you to deal directly with the manufacturer. Also note that most manufacturers provides pickup and delivery service in major metropolitan areas.

Additional ADSL2+ with TPG Home Phone Pricing Change of Plan (on same phone line) ============================================= ADSL2+ with TPG Home Phone to ADSL2+ with TPG Home Phone Upgrade Inside Contract / Outside Contract / Contract Restart $0 / $0 / No --------------------------------------------------------------------- ADSL2+ with TPG Home Phone to ADSL2+ with TPG Home Phone Downgrade Inside Contract / Outside Contract / Contract Restart $59 / $0 / No --------------------------------------------------------------------- ADSL2+ with TPG Home Phone to ADSL2+ or Naked ADSL2+ * Disconnection of ADSL2+ with TPG Home Phone and connection of ADSL2+ required * Disconnection of ADSL2+ with TPG Home Phone and connection of ADSL2+ or Naked ADSL2+ required * Contract Restart : Yes ---------------------------------------------------------------------- * You need to cancel ADSL2+ with TPG Home Phone service (cancellation fees for ADSL2+ with TPG Home Phone apply of up to $350 if within contract), apply for a PSTN line on the Telstra Network first, then apply for a new Naked ADSL2+ or ADSL2+ connection (connection fees may apply) Unlimited ADSL2+ with Home Phone & Super Chat Bundle Change of Plan: Super Chat is bundled in a 24 month contract with Unlimited ADSL2+ with TPG Home Phone. Downgrading your ADSL2+ with TPG Home Phone while still in contract or moving to an ADSL2+ or Naked ADSL2+ plan will result in the cancellation of Super Chat. This will incur a Super Chat Cancellation Fee ($10 x number of months remaining in your Super Chat contract) in addition to the standard ADSL2+ with TPG Home Phone change of plan fee as outlined above. ===================================================================== Relocation Fees ================ Relocation Change from ADSL2+ with TPG Home Phone to: ADSL2+ with TPG Home Phone Inside Contract / Outside Contract / Contract Restart(3) $79(1) / $59(1) / Yes, 6 months --------------------------------------------------------------------- ADSL Inside Contract / Outside Contract / Contract Restart(3) $79(2) / $59(2) / Yes, 6 months --------------------------------------------------------------------- ADSL2+ or Naked ADSL2+ Inside Contract / Outside Contract / Contract Restart(3) $79(2) / $59(2) / Yes, 6 months --------------------------------------------------------------------- (1) A new DID number will be allocated based on your new location. (2) An active PSTN line on the Telstra Network will be required before installation of the new service at the new location. (3) If you have less than 6 months contract remaining or are outside of your current contract, you are required to restart your contract for 6 months. If you have more than 6 months remaining, your current contract term will continue. Unlimited ADSL2+ with Home Phone & Super Chat Bundle Relocation: Super Chat is bundled in a 24 month contract with Unlimited ADSL2+ with TPG Home Phone. Relocation where Super Chat is required to be cancelled (e.g. due to service availability or customer's request) while still in contract will incur additional Super Chat Cancellation Fee ($10 x number of months remaining in your Super Chat contract) in addition to the standard ADSL2+ with TPG Home Phone Relocation Fee. In cases where you are required to restart your Super Chat contract to 6 months, you will not receive an additional Wi-Fi Modem Router. ===================================================================== Incorrect Call out fee for TPG Onsite technician Flat Fee : $89 ===================================================================== Cancellation ============= Cancellation of ADSL2+ with TPG Home Phone Inside Contract / Outside Contract Contract payout fee up to $350 ^ / 30 days notice --------------------------------------------------------------------- Cancellation of Super Chat Inside Contract / Outside Contract Contract payout fee up to $240 ^ ^ / $0 --------------------------------------------------------------------- ^ The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350. ^ ^ Cancellation fee of Super Chat is calculated as $10 multiplied by the number of months remaining in your Super Chat contract. Super Chat Cancellation Fee also applies for change of plan and relocation where Super Chat is cancelled. ===================================================================== Connection Fee with Technician Visit TPG Home Phone technician visit : $59.99 --------------------------------------------------------------------- # This fee may apply only to customers who registered for a TPG ADSL2+ with Home Phone bundle without an existing active phone line or an active DSL service. On the day of the home phone scheduled connection, TPG will deliver the service to the network boundary point of customer’s premises. This network boundary point is typically either: •The first telephone socket (inside a free standing premises. such as a house) or •The Main Distribution Frame (in a multiple dwelling unit for example an apartment). If additional cabling is required at the customer’s building MDF then the customer can choose to get a private technician to do the work or request a TPG tech. A fee of $59.99 will apply in these circumstances. Please note the service will be delivered to the first side of the MDF (the A side). Any wiring that is missing to connect to the other side (the B side) & into the building requires a technician. ===================================================================== Withdraw, Change or Miss Installation Appointment (if applicable) for ADSL2+ with TPG Home Phone Applications Fee : $109 ===================================================================== Relocation =========== Relocation special case1: -------------------------- If you are applying to relocate your ADSL2+ with TPG Home Phone service during the Minimum Contract Term to an area where TPG ADSL2+ with TPG Home Phone or ADSL2+ is not available, you have the option to change to a TPG ADSL plan (with applicable charges and contract restart) after an active Telstra phone service has been installed Relocation special case2: -------------------------- If you are applying to relocate your ADSL2+ with TPG Home Phone service during the Minimum Contract Term and TPG determines that neither ADSL nor ADSL2+ with TPG Home Phone/ADSL2+ is able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60. Relocation special case3: -------------------------- If you are applying to relocate your Unlimited ADSL2+ with TPG Home Phone & Super Chat Bundle during the Minimum Contract Term and TPG determines that neither ADSL nor ADSL2+ with TPG Home Phone/ADSL2+ is able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60 plus Super Chat cancellation fee of $10 multiplied by the number of months remaining in your Super Chat contract. Thank you for using Tpg internet service

1. Registration - allow 1 working day TPG receives the completed ADSL Registration form and verifies that the customer has completed all relevant sections. 2. Verification/line qualification - Usually same day unless further testing is required. 3. Initial charging - Usually same day unless further investigation is required. After qualification is successful TPG bills the customer for: Set-up cost (if applicable) Equipment (e.g. modem/router if purchased through TPG) Equipment delivery fee (if applicable) The first subscription fees are billed monthly, quarterly or another term as specified for the customers plan. Note: Billing period will commence when the service is first activated. Installation will proceed on receipt of payment. Allow 5 working days for direct debit processing. 4. Service Activation Request - allow 3 working days Physical provisioning of the ADSL service and configuration of the customer’s requested line. 5. Shipment of Equipment and / or Configuration Sheet - Allow 1-2 working days Modems will be configured by TPG and dispatched via overnight bag. 6. Installation of Service - Customer and Dealer will be advised of installation by e-mail. Please Note: working days do not include National or Public holidays and weekends

Normally 1-2 working days for our technician to test the laptop and give you a quote. Once you approve the quote, it will take another 2-4 working days. However, there is no guaranteed ETA(Estimated Time of Arrival) because we need to wait for test results after repairs. What are the guarantees? Though we cannot guarantee 100% that your laptop motherboard is repairable, success rate is often high. Most of the times, we can repair the motherboard. As usual, we offer 2 month labour warranty on this job. Our laptop repairs are well performed by qualified and experienced technicians. So far there are no laptops coming back with the same problem. All laptop repairs are always fully tested for 24+ hours before returning to customers.

This is probably the most common question. The repair process may differ, mainly due to the actual damage to the motherboard, LCD or whether we need to replace any other components or not. You can expect price to start from $200 up to $499. We always quote before carrying out the work, so you will know exactly how much it will be (No quoting fee). Here is the guide line for price Motherboard(Video, power): $200-350 Backlight replacement: $120-200 LCD replacement: $200-350 Software problem ( Virus, Data recovery ) :From $60 *Price may vary, depending on the job. This is just guide line.

1. You have a hardware conflict Each device communicates with the other parts of your computer using intrerupt request signals. These are marked by IRQ numbers. FOr this to happen, each device must have an unique IRQ value. (ex: a floppy disk drive had the IRQ 6 normally). If you have many devices installed to your system, some of them can start share the same IRQ number. When you try to use both devices the same time, a crash can occur because Windows cannot handle the data. See your device status in Control Panel - System - Device Manager. Search for components with a yellow exclamation mark next to them. You can select the device and click Properties to see it's assigned IRQ. If it's written twice, two devices may be using it. A normal behavior in IRQ sharing is when an IRQ value is assigned to the device and to something called "IRQ holder for PCI steering". This not leads to system instability. To resolve an IRQ sharing problem, reinstall the device (hardware ans software). 2. BIOS The Basic Input/Output System (or BIOS) is the chipset that controls what happens with your hardware. If you get it's settings mixed up, you can have undesired effects. The worst case scenario is when your computer won't start anymore. If this happens, you must reset the BIOS's memory (CMOS). TO do this, you need to reset a jumper on your motherboard. See your motherboard's manual for this. Resetting the jumper can wipe out a BIOS password too. If you computer starts but it doesn't act normally, enter the BIOS (press the key indicated for Setup at power on - usually Del or F2) and select the Default settings. These are the Factory settings that come by default with your motherboard. This kind of error occurs usually when you modify RAM parameters or video card settings. 3. Bad RAM The RAM (random access memory) is a temporary memory used by your computer to make a fast data swap. Memory allocation problems lead usually to the Blue Screen of Death saying a Fatal Exception error occurred. This kind of errors appear when an application is not working properly and uses unaddressable zones of your RAM or if there is a hardware mismatch. Use RAM chips that are the same, in latency and frequency. Check for ECC and non-ECC and select all modules to have the same. Place the highest capacity module closest to the processor and always consult the motherboard's manual or vendor's website to see what's the compatible memory for your configuration. 4. Hard disks Information is written continuously on your hard drive. This means that if you have a 10Mb file, it will occupy a 10Mb space, not 5 spaces of 2MB let's say. Now if you write a 10Mb file and then another 20Mb file and delete the first, you have a 10Mb gap of free space on your disk. You can write there a file smaller or equal to 10Mb, and no more. This is called disk fragmentation (free space is scattered across the disk). Once in a while, its good to do a disk defragmentation (not very often, it causes disk fatigue; every 6 month let's say it's ok for medium usage). To do this, go to Start - Programs - Accessories - System Tools - Disk Defragmenter. Another good tool is Scan Disk. You can find it in the same place. This will scan your hard drive for write errors, like cross linked files or bad sectors (physical damage). This operation can be done once in a month as a precaution. For both you should use Task Scheduler to start them at night; it's not a good idea to work on the computer while the hard drive is under maintenance. Another tip is to empty temporary folders from time to time and delete unneeded files. Try to keep at least 1GB of free space constantly on your hard drive for best performances. 5. Viruses and malware Viruses can make your system unstable or crash it. Try to update your antivirus (AND USE ONE) as often as possible; a daily update is the best of course if possible. Keep it enabled and do a full system scan once in a while as a precaution. Use spyware detection tools. Spyware usually slows down the computer until it becomes unusable in the worst case. Spyware uses your computer to send sensitive and private data to marketing companies or hackers. Also use a firewall to prevent applications from downloading data without your knowledge. A firewall also blocks network exploits that can crash your computer. As a security precaution, update your operating system. Use it's auto update feature. 6. Overheating The Central Processing Unit (CPU) is equipped with a fan that blows the heat away from it's radiator. The fan is a mechanical device that can fail due to fatigue. If this happens, your computer may restart often or crash. If you don't change the fan, it could finally harm the processor. This is your applicable to your power supply to. It's fan can fail too, but this is indeed more rare. Fans usually start making loud noise when their lifetime is about to end. 7. Power supply Be careful what power supply you use with your computer. If it's overloaded (simply can't provide enough power for your components) the system will not start or halt and restart often. If this happens, get a higher capacity power supply. A power supply can fail due to a spike on the electrical distribution network. A spike happens when the voltage goes higher than it should be. The best precaution against these kind of events if using an UPS with a surge protector.

Computer hardware is the physical part of a computer and it is frequently changed as compared to the software. Most computer hardware is inside the computer and cannot be seen by normal users. There are a large number of the computer hardware devices including Hard disk, CD-Rom, RAM, Motherboard, Monitor, printer, peripheral devices and other devices. One of the first steps in the troubleshooting is to sort out the hardware and software problems. You can use the event viewer utility in the Windows operating systems to identify the nature and cause of the hardware or software problem. Also you can identify the hardware problems by identifying the initial start up beeps. Errors that occur before the initial beep shows that there is some kind of hardware problem exists in the system. At the POST stage, only the BIOS of the system and basic hardware is active and operating system does not starts to initialize at this stage until a final beep occurs. If a computer produces an error (“The system has detected Unstable RAM”) or a beep code appears, this means that system and found a problem with the devices and system RAM should be changed. Additionally, if the system starts up process reaches the point where CMOS configuration information is displayed on the screen this means that there is no problem detected with the basic hardware of the system. After this point, the system starts to load the device drivers and operating system. You can categorize the system configurations errors and components failure errors. Sometimes configurations or setup problems occur when a new hardware is installed and used in the system for the first time. These problems occur due to the mismatches of the CMOS memory information and component’s configuration information. It is usually advisable to access the system CMOS when the system is first time prepared, when it is necessary to replace the CMOS battery and when a new device such as hard disk, CD-Rom, RAM, Video adapter etc added to the system. In most of the computers, the BIOS use plug and play techniques to detect most of the devices. These components provide system resources to the newly added device. When you are installing a new devices or software, you may notice some configuration errors. If you face the configuration errors, you should see the installation manual that comes with the new computer device. If you cannot confirm configuration problems and the device is not working properly, this means that there must be some defect in the hardware. The symptoms and errors can be divided into the three parts such as boot up problems, configurations problems and operational problems. First of all system’s configurations settings are checked. The error messages that occur during or after the end of the POST are reported so it is important to observe that where the problem is actually occurred. Configuration Error Messages Meanings Press F1 to continue Invalid configuration CMOS time and date not set CMOS battery error CMOS memory size mismatches System configuration and setup failure CMOS system option not set CMOS battery failure or CMOS checksum After the beep tones occur during the startup process, the system now looks and loads the operating system. The errors that occur between the beeps and initializing the operating system can be categorized into the following categories. • Hardware failure ( due to the physical problem with the booting drive) • General Failure Error Reading Drive x • Bad or Missing Command Interpreter • Non system Disk or Disk Error • Bad File Allocation Table • Corrupted or missing operating system files • Corrupted or missing boot files The configuration or boot up problems can be occurred to the hardware or operational function’s failure and if the configuration is correct and these error appears this means there is some problems in the hardware and boot up problems are normally linked with the operating system.

Have you ever experienced freezing of your computer? Other PC owners call it crashing. Even if you don’t want this to happen to your computer, it is sometimes unavoidable. Well, if your computer is not cooperating, don’t freak out because after you’ve finished reading this article, you will know what to do. One day, you’re using the computer and it’s working properly but then suddenly, everything freezes or crashes. Does it sound familiar or what? Here are quick and simple tips that will help you solve the problem. 1. Check all the recently installed hardware or software. If you’ve installed either a new hardware or software, you need to uninstall it. If the problem does not persist, then that hardware or software caused the freezing/crash. 2. Run the antivirus program in your computer. Computer lock ups happen suddenly. The antivirus program should be updated regularly. If you have no antivirus program, you can make use of the free programs online. Search the web for free antivirus program that you can use to check which caused the crash or freeze. 3. Remove spyware through spyware removal programs. If you’ve finished tip number two and you did not find any virus, then there might be spyware or adware in your pc. You can download software programs that remove spyware/adware or you can use the free spyware removal software programs online. 4. Check the hard drive space. Check drive C and you must ensure that free space is over 20%. If the disk space is quite low, it may be the cause of random lock ups. 5. Check if your pc is overheating. Lockups are also caused by overheating. Make sure that the fan inside the computer does not have any dust buildup; cooling problems are also among the causes. The temperature should be just within the prescribed limits. Observe extra care when cleaning the case of your computer. 6. Check the computer’s hard disk. You need to ensure that the computer’s logical structure is not corrupted. Go to ‘My Computer’ and right click the ‘disc C’. Click on the ‘tools’ tab. Check ‘yes’ if a prompt appears to restart the computer. After startup, some problems are fixed automatically. But if problems persist, the hard disk may need to be replaced. Run the ‘disk defragmenter’ so that the computer will perform well. This is one way to ensure computer reliability. 7. Check the computer’s memory. Lockups, freezing or crashing are also related to memory. If you find memory problems, re-seat the RAM. After you’ve re-seat it and the problem persists, you should replace it because it is already defective. 8. Advanced users can check for hardware problems. Make sure that you do this appropriately. 9. Update the drivers and Windows. Outdated components can sometimes cause freezing. You need to update these components regularly. These helpful tips can diagnose the problems of your pc and eliminate the possible causes. Most of the time, computer problems are dealt with case-to-case basis; it all depends on the configuration of a certain computer. You can consult online computer problem forums so that you can discover effective solutions. If after tremendous efforts freezing still persists, it’s time to consult a computer technician. Experts can help you in repairing the freezing problems of your computer. Now you can use your computer without encountering any computer problems.

Common symptom The laptop is very slow and the cooling fan is very noisy Once the computer is infected, it is very slow because the virus takes over the CPU in the computer and forces the CPU to work. The CPU is very busy so that it can’t respond to your call